Bad service

I've noticed that I need to send you all emails in order to receive assistance from Blue Label Connect Bryanston .I had an account that was handed over to external Attorney.I paid the GVD external attorney last month full amount agreed on July 24, 2024, after being given the payment.The third-party legal representative paid Blue Label Connect.I did receive paid-up letters from both Blue Label Connect and GVD Attorney. I sent the payment letter for the credit check to Experian ,I was told that Blue Label needed to submit the information to them and let them know that my account had been paid.

I made a phone call ,I was informed that I still owed Blue Label by Client Service when I contacted them.

I inform them that my account has been paid for and that I have a paid-up letter.I was informed that the system has to upgrade over the course of seven days. After patiently waiting seven days, I contacted and was told the same thing—that I still owed them. I tried to clarify, but was advised to wait seven more days because the matter had been escalated to the account department.When I phoned again, I was told that the same story was escalated and that I would have to wait another seven days for the account to be updated. I have given up on contacting customer care because I never get any help.inadequate response.What steps do I need to take to get help and a zero balance statement?I didn't receive good customer service from Blue Label Connect.

I actually felt upset by the large company's refusal to assist me; despite my repeated emails and calls, I had no word that I would be assisted in obtaining a zero balance statement and my name being cleared on the system.The only reaction I will get is the well-known "we apologise, we will rectify" but nothing gets done.

Would you kindly assist me? I'm pleading with you MANAGEMENT. Alternatively, should I use "hello peter" or another social media platform to receive assistance? Calling customer services is not worth the effort.Even when I ask to speak with the manager or team leader, I'm always informed they're in a meeting alwats, and I've never heard back from them. In order for management to update my credit profile and get my name cleared on Blue Label, kindly help me.

If the audio is retrievable, I think it will demonstrate how many times I phoned customer support, and some of them were unpleasant to me—asking why I had taken credit when I couldn't afford to pay.Some people will put me on hold, thinking I'll end the call.The last caller, who placed me on hold from 17:00 to 18:43 on Wednesday, August 21, expecting to conclude the call, ended up cutting me off after making me wait for about 45 minutes.The kind of service I'm getting from such a big firm is embarrassing .