BAD EXPRIENCE

I posted my review around April complaining about Blue Label Connect, I took a cellphone on contract in June 2022 ending in June 2024. In June 2023 my phone screen cracked and i took it back for repair. They promised that they will send invoice for the repair to which I agreed. They never sent me the invoice and after several attempts to get hold of them on the phone i finally found them last week and i was informed that my phone was sold to cover the repair costs as i was unreachable (as they claim). These people has my email, home address and next of kin contacts but no efforts was done to send a formal communication that i should settle the invoice before any specified time. Now my contract ends this months and i don't have a phone to show for it after paying monthly for two years without failing. That's a day light ******* which am not going to accept. I will refer this to the Ombudsman. The best they could have done was to add the invoice amount on my account than to sell the device.