Bad customer service & phone blocked

Dear Blue Label Team,

I am writing to express my disappointment regarding the poor and unprofessional customer service I received from your agents. During my recent interaction with your customer service department, I was shocked and disappointed by the conduct of your agent Lungiso and your supervisor Phella.

Firstly, the way they spoke was highly unprofessional. The tone of their voice was rude, dismissive and lacked empathy. I felt as though I was being talked down to, and as a result, I did not feel valued.

Secondly, I was not given enough time to finish my sentences before they interrupted me. This was frustrating and made me feel as though my concerns weren't being heard. It was as if they had already made up their minds and weren't interested in hearing what I had to say.

Overall, I was left feeling unsatisfied and as though I was not taken seriously. This experience has left a lasting impression on me.I strongly suggest that you re-evaluate the service provided by your customer service department and take corrective measures for improvement.

I made an arrangement to pay the outstanding balance of March by the 31st of May. The payment was done on the 25/05/2023 @ 14:17pm, on the 26/05/2023 i woke up and the phone was blocked. I was still within my agreement and made the payment. This is very disappointing and frustrating, i am loosing out on using my phone. Could you kindly see in the matter of my phone that was blocked. The proof of payment was emailed to ***ca as instructed by the agent.I asked to speak to a supervisor and they provided me with this email address which i spelled out just to make sure it is correct *** ,which i send the email. And they also provided me with the wrong email address on purpose. My phone is still blocked up untill today. What am i paying for ,for you ro block the phone and taking my money for free ,because i am paying fir something that i can't use.

Thank you for your attention to this matter.

Sincerely, Sherley Domingos