Bad customer Service. No responses

I registered for a new cell phone contract and all was well.. Telephonically we agreed upon a deal for R239 per month... First problem I encountered was that after spelling out my work adress as well as my home adress... They got it all wrong...and I spelled it out like twice...Second problem which is a really big problem for me, upon my first payment a R349 was deducted... I have phoned these people more then 6 times... Four of the times when I eventually got through to a consultant they gave me a reference number and said a consultant will phone me back.... its been more then a month and still no one have phoned me back.... I feel this is utterly and completely unprofessional... Every person I have spoken to iat this company is totally ***********....