Bad customer service

Clearly my review is not read properly, I had said I don't want the to be fixed I want a new phone because It had never worked @ all. Who will pay for that phone that has never worked from on set. Please read my English properly because you had not even understood the previous review. Either u get me a new phone or don't fix at all or cancel the stupid contract that has costed my energy and you not giving any good customer service.