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MS
Michelle S

1 reviews | Active since Jun 2022

05 May 2023, 12:16

BAD CUSTOMER SERVICE

Good day, i dont even want to give a star to these people. I just discovered that they have been deducting money from my account for a phone that the contract has come to an end in Feb already. I have sent my statements immediately when i noticed this it was 8 days ago , yesterday i called to find out why i have not received acknowledgement of the statement and the lady assured me that someone will call or mail me before the day end this yesterday the 4th May 2023. This morning i called again since no communication was given yesterday and a Luthando that refused to give his surname refused to let me even speak to a supervisor. This people service is really so bad

0
Replies (13)
MS
Michelle S's update10 May 2023, 11:48
Reviewer Update
I still did not get a response from Blue label connect
Blue Label Connect
Blue Label Connect's reply15 May 2023, 14:02
Official
Good day Miss Shimidzu

Please note that as per our system, your billing was cancelled in May 2022 and you in fact did not finish paying up your contract. 

Kindly also note that you have a new contract that you enrolled for in March this year which you have only been billed one month for.

As it stands, your previous contract is in arrears for 9 months.

Kind regards

Thembinkosi
MS
Michelle S's update15 May 2023, 14:51
Reviewer Update
I can really understand why Blue Label always have customer service issues, with the response wow...... This is so tiring geezzzzz
MS
Michelle S's update15 May 2023, 14:52
Reviewer Update
I dont think this guys even read his statement before he submitted a lot of ****. Imagine how do you get another contract with Blue label if your old one is not paid up yet.
Blue Label Connect
Blue Label Connect's reply17 May 2023, 09:14
Official
Good day Miss Shimidzu

Please note that we are trying to call you to get more clarity on your query however your number was on voicemail at the time of contact.

Please provide an alternative contact number that you are readily available on in order for us to urgently resolve your query.

Kind regards

Thembinkosi
MS
Michelle S's update25 May 2023, 09:43
Reviewer Update
I am still waiting for a call since you said you are trying to get hold of me . The old contract is still not closed today another debit order went off again. I have really no idea how i can stop this.
MS
Michelle S's update25 May 2023, 09:45
Reviewer Update
Is there another platform higher than hello peter because blue label just dont care
Blue Label Connect
Blue Label Connect's reply26 May 2023, 09:31
Official
Good day Miss Shimidzu

Please note that we have tried calling you on the number: *** twice this morning. 

Please note that if you would like to contact us on any other platform, we advise that you send a message to our WhatsApp number: ***.

We look forward to your earliest response.

Kind regards

Thembinkosi
MS
Michelle S's update26 May 2023, 10:43
Reviewer Update
Hello, your line is extremely bad. I have seen your calls this morning but we could not hear each other. Please try again
Blue Label Connect
Blue Label Connect's reply31 May 2023, 14:43
Official
Good day

Please advise if you have sent a query to us on our WhatsApp platform yet? ***)

Kind regards

Thembinkosi
MS
Michelle S's update31 May 2023, 15:45
Reviewer Update
Not yet I don't have your numbers the ones you have on this chat is blocked out
MS
Michelle S's update31 May 2023, 15:47
Reviewer Update
Still waiting for my reimbur*****t
Blue Label Connect
Blue Label Connect's reply01 Jun 2023, 10:52
Official
Good day.

Our WhatsApp number is ***.

Kind regards

Thembinkosi