Bad customer service

I got a response from Blue label and I am not impressed with their response, i had said I don't want the phone to be fixed, I have seen some reviews from other customers complaining about their phones being fixed, and why would you want to fix a phone that you said was new, send me a new phone. Another thing why should I be calling you to sort out your problems, don't make your problems my problems. Thembinkosi I have been calling your company and non of those guys are willing to help out, I had spoken to Jordan whom I had said i want to speak to his manager and he told me that she was in a meeting and requested that the manager calls me back and that was the 25th June 2024 to date the manager is still on a meeting clearly cause she has not called me.... I still repeat your company is a **** company with people that needs to go for customer service training....I don't want a fixed phone I want a new phone or nothing do you guys hear me....Stop this whole nonsense that you are doing...I have called on three occasions and from the day i found out that the phone doesn't switch on and nothing has been done.....Go to your call recordings and that its been two months without a phone....But you were so quick to debit from my account and ****en annoyed from this **** company....i would not recommend your company to anyone, your company is **** that's all...