Bad Costumer service from Blue Label Connect

I app**** for a cell phone contract and i was approved by blue label connect. The consultant said i do qualify for 2 options a ZTE and Samsung S11 for R329 per month. Then i asked her to send me the picture's of the phones and she did. Then the cell phone was delivered it was not the Samsung S11 it was a ulefone. I don't know the brand and its so ****. Then i called the company to tell them that i didn't order that phone also i asked for a cancellation, the consultant said she did do it. Since then they did not call me and they did deduct the money yesterday without calling me. Then today i called them after 10 days to asked them why did they deduct money and why haven't they come to collect the phone the consultant said doesn't know. Then my call was transferred to almost 6 people who did not want to hear my story and all of them were rude. They told me that i will get my money when they get the phone. Those people don't care about us as customers and their service is very bad. I'm still waiting for my money and i want it.