ML
Marietjie L

1 reviews | Active since Mar 2018

07 Feb 2024, 11:32

Bad Company

One of the companies you never can trust. Order a Laptop through African Bank they supp**** the Laptop, the laptop was ordered 23 November 2023 received the laptop 2 weeks later after struggled with Courier it to deliver it, when we received the the screen was broken. We canceld the contract with African Bank but they don't want to because needed to cancel it in 7 working days but we received it 2 weeks later so I don't understand how can you cancel a contract if you don't have the laptop. Still we struggle to get something out of them pay for the thing but don't have it. It's very unprofessional from Blue Label Connect I will never recommend them to anyone. It's February 2024 and still don't have any answers

0
Replies (7)
Blue Label Connect
Blue Label Connect's reply07 Feb 2024, 16:28
Official
Dear valued client

We apologize for the bad service and frustrations caused by the query you logged.

Please provide us with your Id number for us to be able to retrieve information of your contract and assist further.


Kind regards,
Nkundele
Blue Label Connect
Blue Label Connect's reply08 Feb 2024, 08:39
Official
Good day,

Please verify the provided Id number as we are still unable to find any information with the Id number you provided.


Kind regards,
Nkundele
Blue Label Connect
Blue Label Connect's reply08 Feb 2024, 16:24
Official
Good day,

Kindly note that we have escalated your query and feedback will be provided.


Regards,
Nkundele
Blue Label Connect
Blue Label Connect's reply13 Feb 2024, 08:14
Official
Good day,

We apologize for the delay in the repairs process, your device is currently on assessment at the repairs centre and will be delivered to you as soon as they are done with repairs.

Kind regards,
Nkundele
Blue Label Connect
Blue Label Connect's reply13 Feb 2024, 16:41
Official
Good day,

Please note that we have escalated your cancellation query and feedback will be provided.

Kind regards,
Nkundele
Blue Label Connect
Blue Label Connect's reply16 Feb 2024, 14:21
Official
Good day,

We apologize for the delay in response, we still await feedback and we will definitely contact you as soon as they revert

Regards,
Nkundele 
Blue Label Connect
Blue Label Connect's reply21 Feb 2024, 12:18
Official
Good day,

Are you still having issues with the laptop?? please let us know the kind of problems you are experiencing with the laptop for further assistance.

Kind regards,
Nkundele