Awaiting Refund from 11October2024

Purchased airtime on 11October 2024 for R250 for a network service provider that I later found out that they don't provide prepaid airtime service for. The transaction went through either way, but I never received the airtime. Called in the following day, told an investigation would be conducted... which was done over a period of 6 weeks. After calling and following up for 100 times, I was advised that the funds would be processed into my bank account as I had requested. As I'm writing this, it's the 17th of March 2025, still waiting for my R250. I call every week, and I'm told the issue is being escalated, with no feedback at the end of each call. Trash Service!