1 reviews | Active since Mar 2009
ARREARS DO NOT MAKE SENSE! SIMCARD NOT USBALE FROM THE TIME I GOT IT.
Hi Hello Peter, I have issues with the new cellular company agents; they cannot get me connected to their network. To this date I have not gotten the data and the minutes that they promise. I cannot buy airtime for their SIM it’s not usable at all. They gave me this cell phone contract aware that I am unemployed. I explained to them that I am running a SMALL print shop after they saw the little transactions on my account they were happy to give the phone. So in July I missed the instalment which was R419 and mid-July I made an arrangement of R210 which is what I could pay at the time and according to my understanding the balance of my arrears is R209 and I requested the account number so that I can settle it to correct the account. Aug instalment was successful too; to my surprise I owe them R628.00 which no one is able to explain. I keep being sent from pillar to post or told you missed the payment which I do acknowledge but it makes no sense to owe R628 instead of R209 which I am willing to pay. Please correct this! Make your data SIM usable to make phone calls and access internet. THE PHONE NUMBER: *** SIM NUMBER: ***
We apologize for the inconvenience this has caused to you.
Please note that as per your statement, your total arrears amount is R419 and we will explain below why it is R419.
Your contract started in June, and as per your billing date we must bill you on the 7th of each and every month.
This means that from June till 7 September we must have four R419 that is equivalent to R1676, but we have only received R1257 from you.
This is because June you paid a complete R419, July you only paid R210, August you paid full R419 and September you paid R209 which is a half of July instalment, this leaves you owing us a full amount for September.
If you paid us differently from the above analysis, you are welcome to provide us with your bank statement or deposits receipt and we will fix the account for you.
For your sim card query, we apologize and we have indeed noticed that you have not been getting benefits. Please note that we have submitted your number to the network department to assist and this should be resolved within 24-48 hours business days.
Regards,
BLC Customer care
We apologize for the inconvenience this has caused to you.
Please note that as per your statement, your total arrears amount is R419 and we will explain below why it is R419.
Your contract started in June, and as per your billing date we must bill you on the 7th of each and every month.
This means that from June till 7 September we must have four R419 that is equivalent to R1676, but we have only received R1257 from you.
This is because June you paid a complete R419, July you only paid R210, August you paid full R419 and September you paid R209 which is a half of July instalment, this leaves you owing us a full amount for September.
If you paid us differently from the above analysis, you are welcome to provide us with your bank statement or deposits receipt and we will fix the account for you.
For your sim card query, we apologize and we have indeed noticed that you have not been getting benefits. Please note that we have submitted your number to the network department to assist and this should be resolved within 24-48 hours business days.
Regards,
BLC Customer care