*********** and unprofessionalism show in handling my issue

I wish to convey my disappointment and frustration the way my cases with blue label connect are being handle. My device was taken in three weeks ago for repairs and no update has been received from the after they sent a courier company to come pick it up. I would have expected them to provide at least a confirmation to say they received the item furthermore the case opened regarding the misleading on the device features has not been finalised the last two occasions I was contacted the guys contradicted each other, one was saying the complain was correct the voice call proofs i was mislead and the 2nd call received was the opposite of that of which i mentioned to the 2nd caller and promised to get back to me with confirmation of what was said by the 1st caller but up to today no communication has been received.