mW
moonisha W

1 reviews | Active since Nov 2012

16 Aug 2016, 08:56

AIRTIME SUBSCRIPTION POOR SERVICE BAD ATTITUDE

<p>Last month i phoned Edcon quering why do i keep getting debited for airtime subscription when i dont ever buy airtime on my account , i was advise that its cell c airtime being sent to my vodacom number but i never recieve any airtime and i am not a cell c customer. the guy advised that cancellation has been put through today i recieved my statement and yet again i am being debited for the sdame thing and 2 added charges called PRINCIPAL DEBIT ADJUSTMENT for R125.00 , SMS AIR SUBSCRI0000 for R150 and AIRTIME SUBSCRIPTION FEE for R25.00. once again i phoned Edcon and the guy once again says that he has put through cancellation and i have to pay the amount of r300 for which i feel is unfair i dont recieve airtime and now extra charges , i want this to be sorted ASAP. its not fair that i keep paying every month for the past 8 months for something i dont get. if this useless Edcon /RMCS cannot resolve it i will take it further. their service is poor and their employess is rude and doesnt have a clue what they arer doing they couldnt even asnwer me when i asked what these things are all he said that did u recieve your ref no and you can hang up the phone now so **** RUDE..... IRRATED</p>

0
Replies (1)
Blue Label Connect
Blue Label Connect's reply16 Aug 2016, 13:23
Official

Hi Moonisha

Thank you for raising your query with us, we will contact you shortly to resolve.

Thanks

Ruth