Agents not knowing the new POPI act

I fully understand that the call centre agents have daily targters they should reach when calling out customers.

But can the management please go and review the POPI act instated since June 2021, not only are you giving your employees a hard day with all the customers they have to call, but you are putting yourself in a very bad light. You do not have my permission to call me. And If I have to tell this to another agent, probably agent nr 5, I will take further action against the person calling and the company.