******* ADDITIONS

I am very frustrated with Jet, RCS and Blue lable

I had paid my account in full on 5 April 2025 please see attached pop

I then on 14th of April 2025 received an sms from Jet informing me that I owe an amount of +/- R160.00 after calling on 17 April 2025 I was informed that there is a blue lable mobile subscription on my account

I have never added any form of blue lable mobile subscription to aby accounts that i have. I then asked for them to cancel it and was informed that I needed to contact blue lable directly to which I did and agai was given the run around and told they will put through a refund and was provided with ref numbers. Cn *** Rr ***

I was informed this would take 7 to 14 days. I called back on 5 May 2025 again with once again being sent from this person to that. I was asked to send a copy of my statement to blue lable sent on 5 May 2025 from my work email *** again no response sent a follow up email on 7th May 2025 again no response.

I called again today and still no one cam assist me

All this is again leading to RCS sending me smses and calls which once again adds more amounts to the account which is now nearing R400.00

I have called RCS many times and there has even been notes added to my account by Nkosinathi a supervisor in one of the departments.

Still todate no assistance, reference number after reference number still no assistance

I am honestly left with no other options as no one is willing to assist me.

Could someone kindly assist me urgently in this regard as I will be left with no choice buy to go the ombudsman for goods and services for assistance