Account query

Client: Mr Edward Howard ID: *** Contact: ***

To whom it may concern

I Mr Edward Howard have paid up my contract over a month ago with the sum of R6419 of which we have submitted proof of our payment. Unfortunately we have had to deal with several members of your company of which each staff member of the Blue Label Connect company would handle our query with no feedback resulting in me having to keep calling your contact center on a daily basis and we are promised that our paid up letter would be emailed and we have issued three email addresses of which we to date have not received what we have been promised. I am in the process of purchasing a home and this is hindering the process with my bond originator.

I find that such a well established company is extremely unprofessional in terms of the after sales when clients are paid up and ready to cancel it is rather difficult to be heard when urgent support is needed. Your company should prioritize clients that wish to terminate a deal that has expired the same way new clients are handled. Please can someone reputable contact me and send me this confirmation of cancellation and settlement as soon as close of business tomorrow Thursday 4th of July 2025 as this matter has been ongoing for just over a month. Should we not get the necessary support by then we will be forced to take further action which we do not wish to do in this instance as we are on time constraints. Please contact me with my confirmation of cancellation and paid up confirmation as well as soon as possible.