1 reviews | Active since Feb 2024
***
I am deeply frustrated with Blue Label Connect. Almost every day, I receive about 15 calls from different agencies associated with them. I've lodged complaints about Blue Label Connect before, especially regarding a cell phone issue I had with them back in January last year. From the outset, I faced problems with the phone, but despite numerous calls to them, all they did was promise to log the issue.
Five months passed before I finally managed to get someone to collect the faulty phone. It's been several more months now, and I still haven't received any resolution. Instead, they persistently call me, demanding payment. It's infuriating that their agents seem oblivious to the notes on their system. Every time they call, I have to ask if they bothered to read the notes, and some don't even bother to respond; they just hang up.
Blue Label Connect is an atrocious company. There's a complete lack of professionalism and competence. It's evident they have no idea what they're doing, and their service is utterly pathetic. I even went on LinkedIn to find out who the CEO is, hoping for some accountability, but it seems the leadership reflects the same incompetence.
Managers at Blue Label Connect don't bother to call; they just send emails. Despite claims that they're trying to reach you, there's no evidence of any attempt. Instead, you're bombarded with irritating calls from lower-level employees who seem clueless about the ongoing issues.
In summary, Blue Label Connect is a disgraceful company, and I've had enough of their incompetence and lack of regard for their customers. Belinda Adams Cell ***
Please accept our heartfelt apologies for the bad service you received from us.
Kindly be informed that we have escalated this matter to our seniors to assist with this matter as it is urgent and important. You will be contacted by one of them for assistance and again please accept our apology for the service you received whilst you were paying us and the frustration this has caused.
Kind regards,
Nkundele
Please accept our heartfelt apologies for the bad service you received from us.
Kindly be informed that we have escalated this matter to our seniors to assist with this matter as it is urgent and important. You will be contacted by one of them for assistance and again please accept our apology for the service you received whilst you were paying us and the frustration this has caused.
Kind regards,
Nkundele
