3 Weeks of HELL!

<p>It’s been 3 weeks coming that I have been in contact with Blue Label Connect. Since then I have made numerous calls to you call center to the extent that some agents now recognize my voice, and lodged many contract cancellations. I’ve awaited many call backs promised as I left my name and number patiently, only to receive ONE call back from the wrong person. She (Thandi Nyempa) was as advised by a call center agent which I can only assume was a more *********** than the last to call me back. Finally (praise god), I received an email from Phindile Makhanya (even though I was promised a call back from Phindile by Thandi) stating that my contract cancellation has been processed and my list of reference numbers/ lodges (R0CN) has been closed. This to me, means that my contract has been cancelled.</p> <p>I should have known better to trust the email after the service I received and my contract has still not been cancelled. Is Blue Label Connect so desperate to keep contracts, are your staff so *********** and under s****ed to fulfill such a simple request or is it both? At this stage I am at wits end and frustration does not describe what and how I am currently feeling. I fail to understand how cancelling my contract with Blue Label Connect could possibly be this difficult and tiresome, I could possibly place this experience in the same category as having a heart transplant.</p> <p> </p> <p>I see no light at the end of this tunnel as all the “light bulbs” that I have dealt with don’t seem to be connected to any form of electricity.</p>