SG
Sean G

1 reviews | Active since Jul 2015

26 Aug 2024, 19:09

2 debit orders once confirmed 2nd one would be canceled and mistake on their end.

I got a debit date set 15th Monthly... before the 15th a consultant from Blue Label connect calls me to say need to change debit date just for this month to 26th... I accepted debi check. 15th comes debit order goes off.. I email and call Blue Label Connect to say my normal debit rider date has gone off please cancel the one for 26th..

Below there correspondence..

Good day Mr. Goslett

We apologize for the confusion caused.

Please note that as per our system, your debit order date is set for the 15th of every month.

We have sent your request for the second debit order for the 26th to be removed.

Your follow up reference number is: 372608

Kind regards

Thembinkosi

Customer queries Tel: Email: ***.O. Box 652261, Benmore, 2010 Capital Hill, 6 Benmore Road Benmore Gardens, Sandton Johannesburg, Gauteng 2010 And low behold 2nd debit order gone off now..

0
Replies (1)
Blue Label Connect
Blue Label Connect's reply20 Sept 2024, 14:36
Official
Good day Mr Goslett,

we apologize for the bad service and the inconvenience caused.

Kindly confirm if your received your refund? as per our system a refund was loaded for the 13th of September.

Please confirm if you received it.


Regards,
BLC Customer care