Poor Service

Been a customer for more than 5 years. Used to provide a decent service. Current service is extremely poor. Continuous dropping of internet service up to 4 or 5 hours per day. Towers always down during loadshedding and then the service is not restored after loadshedding. Tryed to blame me for errors even though I don't get loadshedding. Technical support is beyond usless. Same excuses every time. Or don't bother to reply at all. They provide a poor service but happily take their full monthly payment on time every month. I should delay payment and tell them it's a technical error caused by loadshedding.