1 reviews | Active since Mar 2017
Bad Quality Phone and do not honour cooling off cancelation period
Received the device on 19 February 2026, I sent an email to *** to cancel and collect the device on 19 February, which was within the cooling-off cancelation period. I sent a follow up email on 1 April, and was told to pay a cancelation fee. I refused as initial cancelation request was within the cooling off period.
The device is still sealed and waiting for collection 9 months later.
Dear Char
Thank you for bringing this matter to our attention, note that we as BLC will honor the CPA cancellation time frame however our first record of escalation is on the 7th of April (Email ***)which falls outside of the CPA window period, If you can share the original email record to *** , we will personally action this as a priority and book the collection with the required timelines applied. If it is outside of the required time frame, a cancellation fee is payable as previously advised via email.
Kind Regards
Sia
Dear Char
Thank you for bringing this matter to our attention, note that we as BLC will honor the CPA cancellation time frame however our first record of escalation is on the 7th of April (Email ***)which falls outside of the CPA window period, If you can share the original email record to *** , we will personally action this as a priority and book the collection with the required timelines applied. If it is outside of the required time frame, a cancellation fee is payable as previously advised via email.
Kind Regards
Sia