Very poor service

I made an online purchase at Bloomable on the 13th of February 2024. It was clearly indicated on their website that purchases for delivery on the 14th of February 2024 had to be made and fully paid for by the 13th of February 2024 at 5pm.

I made my payment at around 15:30 on the 13th of February 2024.

I tried contacting you them on the morning of the 14th and I was told that they're only reachable via email.

I sent an email which was responded to and I was asked for my order number which I proceeded to provide.

My order was not delivered on the 14th. There is no way of tracking your order on their website once a payment is made. I contacted them again on the 15th of February 2024 requesting a full refund which was never responded to.

It is the 16th of February 2024 and I still do not have my product. I am extremely disappointed and angry! I want all my money back!