Unacceptable service form Bloomable

Absolutely the worst services ever. I placed an order 3 days before my wedding anniversary, requesting that the Boquet I ordered for my wedding anniversary day be delivered in the morning. 3days later and It is 15:18 on the my wedding annivesary day and no flowers. Nowhere on thewebsite did Bloomable indicate that they use 3rd party florists to make up and deliver the flowers. If I knew that I would have directly gone to a florist ner me, but I needed a service to deliver the flowers as a gift, which never happend and is now a major fight. I was called by a different florist whom I had no connection with, trying to establish who I am and and where I live. I sent an email to a Natassja to confirm the delivery, Natassja simply responded the that the delivery will be done between 8-5. This is not what I requested and why I ordered 3 days before the time! You have effectively ruined the start of my anniversary day and made me look like a incomptetent person. I could not even gift my wife a bunch of flowers on our first wedding annivessary! I am furios! This is absolutely pathetic and unacceptable. I am instructing Bloomable as a unsatisfied client who enjoyed no service from Bloomable a full refund and a cancellation of my order. I will go on social media and do what I need to do to get you to refund me my money.