Suppliers closed, website information incorrect
Tried to order a gift basket for a client for delivery on 4th January 2024 – order placed on 27 December 2023 . Website advised that next delivery was the 2nd January 2023 (which I assumed was a typo, as January 2023 was 11 months in the past). Having gone through choosing the gift, updating the address – it appears that their migration from one system to another didn’t pull the entire addresses saved in their system through, I was given the option of a delivery anytime from the 11th January!! When I queried this, I was told that the suppliers are shut… whilst I understand that everyone needs a break, business must be really good if you can just shut your doors for 2 weeks! Bloomable should have a banner on their website advising potential clients not to bother ordering if they want a delivery in the first two weeks of January.
Firstly I would like to apologise for any inconvenience you may have experienced recently. I completely understand how frustrating it can be when things don't go as smoothly as expected, especially with the mix-up in website information and the delayed delivery delays.
I want to assure you that we've acknowledged the hiccup with the delivery dates on our website and the address migration issue during our system transition. Rest assured, we've already made updates to ensure more accurate information going forward, and we're actively working on ironing out these glitches for a better experience next time.
Your happiness means the world to us, and we're fully committed to making things right and continuously improving our processes. If you have any further concerns or questions, feel free to reach out. We're here for you! 😊
Best regards,
Firstly I would like to apologise for any inconvenience you may have experienced recently. I completely understand how frustrating it can be when things don't go as smoothly as expected, especially with the mix-up in website information and the delayed delivery delays.
I want to assure you that we've acknowledged the hiccup with the delivery dates on our website and the address migration issue during our system transition. Rest assured, we've already made updates to ensure more accurate information going forward, and we're actively working on ironing out these glitches for a better experience next time.
Your happiness means the world to us, and we're fully committed to making things right and continuously improving our processes. If you have any further concerns or questions, feel free to reach out. We're here for you! 😊
Best regards,