Poor quality, worst customer service and overpriced!

Poor quality, worst customer service and overpriced! My partner purchased roses for me for Valentines day for R1500 (They actually cost R850 from the florist that supp**** them to me) that started wilting the very next morning, by 2 days later they were ready to be thrown in the bin. When we raised our concern about the poor quality of the roses and included a pic (which was the top part of the vase incl flowers) the customer service consultant response was to say the flowers have wilted due to poor care since there is no water in the vase. I mean c'mon?! Is that the best thing they could come up with... clearly not since after we responded saying that the angle of the pic does not show the full vase (of course there is water in the vase) their new response is that nothing can be done if you do not report your concerns after 36hours. So it is evident that they always have an excuse, why couldn't the consultant respond with that originally which is understandable. Furthermore, they charge nearly double the price of what the florist they use charges for the flowers. Definitely will not be using their service again.