KZ
Kim Z
1 reviews | Active since Feb 2024
15 Feb 2024, 09:16
Not so Marvellous Order
Senders details and amount paid was sent to me via email the day before flowers were delivered to me. Surely these details should not be shared with the recipient! Amount paid, vs what received is daylight *******. Company capitalises on the fact the receiver should not know what was paid for the bunch, and certainly would never complain to the sender!
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Bloomable's replyOfficial
07 Mar 2024, 11:07Hi Kim,
Thank you so much for bringing this to our attention.
I have checked in and see your email details were added to the order where the sender details are required which is why you've received this information. I am very sorry that the surprise was ruined because of this issue.
We take our complaints seriously and are always happy to resolve any issues our customers or recipients may have. Our team is committed to improving our processes to prevent such delays and to ensure better quality control measures are taken in the future.
Thank you so much for bringing this to our attention.
I have checked in and see your email details were added to the order where the sender details are required which is why you've received this information. I am very sorry that the surprise was ruined because of this issue.
We take our complaints seriously and are always happy to resolve any issues our customers or recipients may have. Our team is committed to improving our processes to prevent such delays and to ensure better quality control measures are taken in the future.
Best regards,
Bloomable's reply07 Mar 2024, 11:07
Official
Hi Kim,
Thank you so much for bringing this to our attention.
I have checked in and see your email details were added to the order where the sender details are required which is why you've received this information. I am very sorry that the surprise was ruined because of this issue.
We take our complaints seriously and are always happy to resolve any issues our customers or recipients may have. Our team is committed to improving our processes to prevent such delays and to ensure better quality control measures are taken in the future.
Thank you so much for bringing this to our attention.
I have checked in and see your email details were added to the order where the sender details are required which is why you've received this information. I am very sorry that the surprise was ruined because of this issue.
We take our complaints seriously and are always happy to resolve any issues our customers or recipients may have. Our team is committed to improving our processes to prevent such delays and to ensure better quality control measures are taken in the future.
Best regards,