Bloomable ruined what was supposed to be a special day

I ordered flowers online on 2 December 2019 at around 23:25, the payment was processed, but the flowers were never delivered (supposed to have happened on 3 December 2019) and the order also does not show up on my profile. It is as if it never happened.

You have ruined what was supposed to be a birthday gift from two boys to their mother!

I have tried without success to contact the company on a number of occasions (phoned at least four times and left a message as well on 3 December). I am still waiting for someone to phone me back as is promised on the company voice message .

What is going on here? Are they legit?

As it is not possible to go back in time and get the birthday gift as I ordered, I want my money back. I also hope that this report helps someone else not to fall into the trap that I did.