BLOOMABLE - LATE DELIVERY - ZERO CUSTOMER SERVICE

I ordered flowers on the 13th of February to be delivered on the 14th in George. Between 11 am and 1 pm I phoned and was told that delivery will be made before 5 pm on the 14th.The courier arrived past 6 pm but we did not accept the flowers as I had to make other plans due to them not pitching as promised.. I know it is only an hour but with a website that does not have a tracking service and their phones that are not answered it is very difficult to plan your day around flowers to be delivered somewhere between 9am and 6pm. I am not at all happy with the service and very disappointed at how the company conduct their business. Flowers were close to R1 000.. down the drain