Bloomable - False promises

So, I have the unfortunate priveledge of telling my girlfrind I have bought her a special gift and that it would be delivered by 8pm latest as said by Bloomable and their customer team. Well, its 22h36 and the delivery has not arrived. It is incredibly dissapointing and disheartning to put so much effort into getting someone you love a special surprise on valentines day, just to have to dissapoint them EVEN THOUGH ITS NOT YOUR FAULT. The worse part is that they havent even sent any notice or apology and to make matters worse, their calls dont get answered when you try call. I need this explained, and sorted out otherwise I will make it a point to review it to others so that my point is made. This is an unforgivable lack of adequate service, not even an update ?!