JC
Jennifer C
1 reviews | Active since May 2015
16 Feb 2019, 10:37
Abysmal service
I ordered flowers to be delivered on 15th February for a 100th birthday. I received an email informing me the flowers were out for delivery. This was untrue, the website states that all deliveries are between 9 and 5. Again, untrue. I received a phone call at 19.36 from the delivery driver to say that he was unable to gain access to the house. When I asked why he was delivering so late he informed me he had a problem with the vehicle! I telephoned the florist Saturday morning, the person I spoke to said she did not know why the flowers had not been delivered earlier. She then said she could not hear me, although I could clearly hear her. I phoned back 5 times before she answered. I received a phone call from another person who said that they were very busy on the 15th with Valentine deliveries! She also said that the address they were delivering to was a long drive away! I made a total of 27 phone calls to the florist to try and resolve the situation, many of which were unanswered.
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Replies (4)0
Replies (4)
Bloomable's replyOfficial
18 Feb 2019, 10:11Hi Jennifer, we are very sorry for the late delivery. Whilst your delivery was not for Valentine's Day, many of our florists were still delivering on Friday 15th February and it was an exceptionally busy time. We take full responsibility and we are sorry that your order was not delivered in time. You will be refunded in full today.
Best regards,
Bloomable's reply18 Feb 2019, 10:11
Official
Hi Jennifer, we are very sorry for the late delivery. Whilst your delivery was not for Valentine's Day, many of our florists were still delivering on Friday 15th February and it was an exceptionally busy time. We take full responsibility and we are sorry that your order was not delivered in time. You will be refunded in full today.
Best regards,
JC
Jennifer C's updateReviewer Update
18 Feb 2019, 10:25Thank you for the reply, and for the refund which I was not expecting. However I do feel badly let down, on acceptance of my order you entered into a contract with me which you failed to deliver.
JC
Jennifer C's update18 Feb 2019, 10:25
Reviewer Update
Thank you for the reply, and for the refund which I was not expecting. However I do feel badly let down, on acceptance of my order you entered into a contract with me which you failed to deliver.
Bloomable's replyOfficial
18 Feb 2019, 10:29Hi Jennifer, we fully understand and appreciate the opportunity to make amends. Your order was eventually delivered although late and the refund has been issued. Once again, we are sorry that you were let down and hope to be able to serve you more efficiently in the future, given the opportunity.
Best regards,
Bloomable's reply18 Feb 2019, 10:29
Official
Hi Jennifer, we fully understand and appreciate the opportunity to make amends. Your order was eventually delivered although late and the refund has been issued. Once again, we are sorry that you were let down and hope to be able to serve you more efficiently in the future, given the opportunity.
Best regards,
Bloomable's replyOfficial
14 Jun 2021, 17:00Hi Jennifer, we are sorry once again for the experience you had with us. Just so that we are 100% sure that we haven't missed the opportunity to resolve your order for you, please can you email us at *** with your order details and we will double check how we can be better in future and offer you better service. We look forward to helping you.
Best regards,
Bloomable's reply14 Jun 2021, 17:00
Official
Hi Jennifer, we are sorry once again for the experience you had with us. Just so that we are 100% sure that we haven't missed the opportunity to resolve your order for you, please can you email us at *** with your order details and we will double check how we can be better in future and offer you better service. We look forward to helping you.
Best regards,