Fibre companies frogfoot fibre & blitz Fibre

I cannot explain how upset with the service I have received from blitz Fibre. We have been waiting two week for installation. Then I get told that they are doing me a favour by helping me earlier as if I'm not paying for a service from Vodacom. Then they send a tech out that does not even have all the equipment to perform his duties. When he leaves a new person comes to assist and also does not finish. Then we get told today that Blitz Fibre does not do maintenance and that they have logged a call with frogfoot fibre to assist. I phoned frogfoot and they advices that 4 calls were logged and they would get back to me by COB today, I then get told at 17:50 in the afternoon that they don't have any calls logged under my adress and that I cannot be assisted and the call gets dropped by the operator on frogfoot side I phone back and loose my cool and she advises me that she cannot find anything so she cannot help. Can someone please advice me what in going in with blitz Fibre and frogfoot I would not recommend their services to anyone. Why do we pay for a service and we don't get it.????????????????