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WZ
Wylie Z

1 reviews | Active since Oct 2018

17 Oct 2018, 13:34

Blitzfibre delay after delay after delay!!

Our complex signed with blitzfibre over 12 months ago.The whole process has been nothing short of frustration. You do not get any feedback unless you contact them and the commucation from Blitzfibre is poor. The long delay is due to poor planning and using every excuse in the book available to them. The first instalation was below par and they had to get another company to fix it. We still have no timeline as to when it will be completed and the complex goes live. Blitzfibre will provide you with no Blitz or fibre. Do your homework when signing up.

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Replies (5)
Blitz Fibre
Blitz Fibre's reply17 Oct 2018, 14:04
Official

Dear Zanni

Thank you for your post.

Kindly note that Blitz Fibre sends updates on fibre builds to complex chairpersons every Friday for them to relay to residents. However you are welcome to contact *** if you would like any specific feedback on your complex.

Blitz Fibre aim to get complexes fibre ready so when fibre in the street is live the complex is ready to be lit up!

Our amazing teams are working around the clock to get our complexes live as soon as possible. Please do not hesitate to get in touch with our projects team for an update on your complex, alternatively contact your complex chairperson for the latest update from Blitz.

Best regards,

The Blitz team

WZ
Wylie Z's update17 Oct 2018, 14:51
Reviewer Update
Please get your facts straight before posting an automated response. I am the chairman and I have never received an update every Friday as you state.The only updates I have received is when i have phoned to complain about the delays.The cable to the complex has been there for a while but you did not have the parts required to complete the job. Now the bin at the exchange is too small and you have no time line to completion. Please feel free to post your updates that i received every friday.
Blitz Fibre
Blitz Fibre's reply17 Oct 2018, 14:56
Official

Good day

Thank you for your response.

Kindly forward your e-mail address to *** in order for us to forward any updates you might have missed. Please use the subject line Zanni1970 so your query can be resolved soonest.

Best regards,

The Blitz Fibre team

WZ
Wylie Z's update17 Oct 2018, 15:07
Reviewer Update
The complex is Falcons crest in Ascolona street. Not that the complex name was ever asked for in your response. Shocking communication. I await the excuses from Blitzfibre .
Blitz Fibre
Blitz Fibre's reply17 Oct 2018, 15:16
Official

Good day

Thank you for the information.

Regards,

The Blitz Fibre team