1 reviews | Active since Sept 2018
BLITZ Fibre PE - STAY AWAY!
Blitz PE has to be the most *********** business I have ever dealt with. Countless empty promises and you as the customer have to constantly follow up with them for their issues. They have no concept of communication and cannot manage at all. DO NOT even think about phoning at 17:01 as their phones are switched to voicemail. If you experience issues on a Friday DO NOT expect it to be fixed for the weekend. Even when I am telling them that my Fibre is down they are telling me its working.
It is so unfortunate that our complex has signed with them.... Since being 'Live' from June 2019 we have been down 5 times. Twice of those for almost two weeks at a time. It is PATHETIC.
The poor Technicians that are contracted have to deal with their slack and bad management, and they are the only saving grace for BLITZ.
There is no afterhours support which has to be the WORST and most frustrating component, especially for a Telecommunications Company which we rely on so much.
BLITZ PE has to be the worst. I have had to phone the Boksburg Branch just to find out what is happening in PE. The best is when they put their office phones off during down time (which happened during working hours) so we the customer can't phone in and ask about the progress.
Do not listen to their empty promises or supposed 'Great Deals' and rather wait for a better FIBRE company to come your way.
Thank you for replying. It gets incredibly frustrating when we are pushed from pillar to post and then only to find out later about a ticket being logged. If someone has just asked us that in the beginning it could have cleared up a lot of confusion and anger. Every time I called in there was no mention of a ticket.
Our ticket was logged today eventually and two friendly gentlemen came out and sorted us out promptly. We found out where the problem is and what needs to be done for future reference. It’s sad that we had to go through this process continually to only now get told the way forward ???? . When our Fibre is up and running it works. It’s just those times when we are down and trying to sort it out that we experience this.
Thank you for replying. It gets incredibly frustrating when we are pushed from pillar to post and then only to find out later about a ticket being logged. If someone has just asked us that in the beginning it could have cleared up a lot of confusion and anger. Every time I called in there was no mention of a ticket.
Our ticket was logged today eventually and two friendly gentlemen came out and sorted us out promptly. We found out where the problem is and what needs to be done for future reference. It’s sad that we had to go through this process continually to only now get told the way forward ???? . When our Fibre is up and running it works. It’s just those times when we are down and trying to sort it out that we experience this.