MW
Morne W
1 reviews | Active since Jul 2011
20 Nov 2018, 09:55
Blitz Fiber - Poor Communication,Sloppy Complex install
Initially we were relieved to work with Blitz as they offered an alternative to full trenching.
Had a kick of meeting in August, Job only started in October.
Workers were on site for 3 days, i didn't see supervision any of the days,was told they would be here every day. Install was sloppy. No conduits on any of the cabling.
Then there was a damage incident with the cable, Blitz said they were investigating. We had another meeting with a blitz sales exec and legal adviser. We raised our concerns we were promised feedback last week Thursday. With possible continuation of project this week.
Still nothing and the roads are cut up taking water from the heavy rains which cause massive damages for the complex.
Helpful (0)
Replies (8)0
Replies (8)Blitz Fibre's replyOfficial
20 Nov 2018, 12:54Good afternoon Morne. Thank you for your feedback on our service. We would like to handle your complaint with care. Kindly send us your contact details on *** and we would gladly assist. Kind Regards
Blitz Fibre's reply20 Nov 2018, 12:54
Official
Good afternoon Morne. Thank you for your feedback on our service. We would like to handle your complaint with care. Kindly send us your contact details on *** and we would gladly assist. Kind Regards
MW
Morne W's updateReviewer Update
05 Dec 2018, 11:23I did what was requested till today no feedback. Complex is still in a state. Not heard a thing from Blitz
MW
Morne W's update05 Dec 2018, 11:23
Reviewer Update
I did what was requested till today no feedback. Complex is still in a state. Not heard a thing from Blitz
Blitz Fibre's replyOfficial
10 Dec 2018, 12:06Hi Morne,
We would like to follow up your query, Can you please tell us in which complex you are and possibly supply us with a contact number to get hold of you.
Kind Regards
The Blitz Team.
We would like to follow up your query, Can you please tell us in which complex you are and possibly supply us with a contact number to get hold of you.
Kind Regards
The Blitz Team.
Blitz Fibre's reply10 Dec 2018, 12:06
Official
Hi Morne,
We would like to follow up your query, Can you please tell us in which complex you are and possibly supply us with a contact number to get hold of you.
Kind Regards
The Blitz Team.
We would like to follow up your query, Can you please tell us in which complex you are and possibly supply us with a contact number to get hold of you.
Kind Regards
The Blitz Team.
MW
Morne W's updateReviewer Update
13 Dec 2018, 13:26Malibu Crecent in Boksburg. I gave my contact details on the previous email as requested. I am not availvle for calls this week. Blitz service and communication is shockingly bad
MW
Morne W's update13 Dec 2018, 13:26
Reviewer Update
Malibu Crecent in Boksburg. I gave my contact details on the previous email as requested. I am not availvle for calls this week. Blitz service and communication is shockingly bad
Blitz Fibre's replyOfficial
19 Dec 2018, 16:04We are following up your query from our side, can you please inform us if there has been any work done to repair your connection ?
Blitz Fibre's reply19 Dec 2018, 16:04
Official
We are following up your query from our side, can you please inform us if there has been any work done to repair your connection ?
MW
Morne W's updateReviewer Update
19 Dec 2018, 17:07No Blitz fiber have not returned to the complex again. Entire complex install is still only half way done. Its been 4 months to date. I think thats terrible. Most complexes in our street have fiber and are live. And we are sitting with a sloppy 30% install from Blitz.
MW
Morne W's update19 Dec 2018, 17:07
Reviewer Update
No Blitz fiber have not returned to the complex again. Entire complex install is still only half way done. Its been 4 months to date. I think thats terrible. Most complexes in our street have fiber and are live. And we are sitting with a sloppy 30% install from Blitz.
MW
Morne W's updateReviewer Update
07 Jan 2019, 17:007 Jan 2019 Still no word from Blitz. Just a third of a fiber install and cut up roads is all we have.
Blitz is a terrible service provider to say the least.
MW
Morne W's update07 Jan 2019, 17:00
Reviewer Update
7 Jan 2019 Still no word from Blitz. Just a third of a fiber install and cut up roads is all we have.
Blitz is a terrible service provider to say the least.
MW
Morne W's updateReviewer Update
13 Feb 2019, 15:4913 Feb 2019 still no active fiber in this complex. Blitz should change their name from blits to slow crawl.
As that is the speed at which they operate. Disgusted with the speed of install
MW
Morne W's update13 Feb 2019, 15:49
Reviewer Update
13 Feb 2019 still no active fiber in this complex. Blitz should change their name from blits to slow crawl.
As that is the speed at which they operate. Disgusted with the speed of install
