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Natalie S

1 reviews | Active since Sept 2018

27 Sept 2018, 23:25

Bad coms & customer service

Not very happy. No comms on fibre connection. Area made available as fibre active by SP, yet blitz claim its not?? Blitz not able to give reason as to whats the hold up. Been waiting since 26 July.

0
Replies (4)
Blitz Fibre
Blitz Fibre's reply28 Sept 2018, 12:25
Official

Good day

Thank you for your post. Blitz Fibre would love to follow up with you on your query. Kindly forward your details to *** in order for us to assist. Our technical team will be able to provide any feedback you need.

Best regards,

The Blitz team

NS
Natalie S's update02 Oct 2018, 15:30
Reviewer Update
Email sent yet no reply still. Not impressed at all.
Blitz Fibre
Blitz Fibre's reply02 Oct 2018, 15:52
Official

Good day

Thank you for your post. Please note our technical team have responded to your query on estimate for your fibre to be up and running.

Best regards,

The Blitz team

NS
Natalie S's update31 Oct 2018, 09:51
Reviewer Update
Blitz Team. You respond on 02/10 you are awaiting municipality. On 26/10 I request if I should return my equipment to Afrihost as it is as of 26/10 exactly FOUR months that this is dragging. Guess what? AGAIN no response from Blitz. Is the standard level of service???? What is the next excuse that we are awaiting for connection to be finalized?