You receive no assistance for when your account is paid up to date and there is a discrepancy in the billing.

I was handed over to Blake by FNB on wrong terms, for an account I was not even aware I needed to pay. I have been having problems with this account since the 1st day I found out. When I found out I was handed over I contacted FNB to ask why they handed me over without any communication from their side asking for payments, the first time I found out I had to pay this account was a very nasty call from Blake. FNB then said I could pay the account with FNB straight instead of going through Blake the total amount was R497.46. I Paid FNB R100 on the 27-10-2017 I then proceeded to pay R397.46 on the 14/11/2017 only for the funds to be revered as FNB cancelled the sim card and I then needed to pay Blake (even after the discussion of not being handed over) I then paid Blake R200 on December the 04th so my total should be R197.46. I then paid Blake again on the 1st Feb 2018 R100 and again on the 14th of Feb 2018 so my total should now stand on a credit of R2.54. I contacted Blake to make sure my account was now paid so they can clear my name on ITC. This was the 14th of Feb. Only to be told I still owe them R97.46!!I then asked Blake to send me a statement they said if I want a statement I need to go to the bank they dont send statements(I have done all the work for them, sent them proof of payments, figured out why R100 is not showing on there side but still no response) I then sent them the proof of payments on the 14th of Feb I still had no response I then wrote on hello peter and FNB contacted me. I then found out when FNB handed me over the account should of been R397.46 but they handed me over with R497.46 (Not showing the payment I made to FNB) FNB and myself then sent Blake another email with proof of payment OF R500 IN TOTAL AS TO DATE! (THAT IS NOW THE THIRD EMAIL SENT FOR THIS ACCOUNT AND TWO INQUIRIES LOGGED AFTER I CALLED BLAKE) And guess what still no response!!!! it is now the 21/02/208 four working days. I have sent proof of payment I want a letter stating this account is closed and up to date! I want this done before the 23/02/2018 SO MY NAME CAN BE CLEARED ON ITC!!! You call me every month sms me every month for your money now that is paid and I am up to date there is no help or communication!! I AM VERY UPSET REGARDING THIS I HAVE DONE YOUR WORK FOR YOU BLAKE!! CONTACT ME!!!!!!!!