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Candice H
1 reviews | Active since Nov 2019
22 Nov 2019, 17:33
WORST SERVICE OF MY LIFE
I fully paid up my account with DMC and at the time I didnt know that my account was handed over to Blake. I then contacted Blake & Associates concerning the emails i was recieving from them, and they then explained to me that they need the proof of payment. I sent the proof of payment 4 times and my account on their sysytem is still not updated and it still shows up on my credit score...for an account that was paid off 2-3 months ago.
I've asked to be called back multiple times and nobody has done that, plus they keep me on hold for more than 20-30mins looking for my email 'apparently'.
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Blake & Associates's replyOfficial
23 Nov 2019, 08:54 Good Morning,
Thank you for allowing us the opportunity to investigate your query.
Kindly note that we have actioned your account accordingly to avoid any further calls and correspondence. Also note we have sent your query through to DMC for further investigation.
Please can you forward through the proof of payments to *** to have the payments updated and notification to be sent to the bureau.
Kindly accept our most sincere apology for the inconvenience caused.
Blake & Associates's reply23 Nov 2019, 08:54
Official
Good Morning,
Thank you for allowing us the opportunity to investigate your query.
Kindly note that we have actioned your account accordingly to avoid any further calls and correspondence. Also note we have sent your query through to DMC for further investigation.
Please can you forward through the proof of payments to *** to have the payments updated and notification to be sent to the bureau.
Kindly accept our most sincere apology for the inconvenience caused.