Worst Service Ever

If I could give these people a -0 I would. My parents (now well in the 70's) had a funeral plan with Edgars, low and behold they were being charged interested, which has now incurred and become "bad debt".

email after email they harassed by father via my brothers email about the money owed. Mind you this account was CLOSED in 2015.

Fast forward to today, 26 Feb, I know what to assist in settling this thing and stop having them stress my elderly (unemployed) parents out. Called and they gave me a long story about power of attorney. I told them that i just wanted to make arrangements to have this outstanding balance paid, they could keep me on the line and get the necessary permission from my father to speak to me.

at this point i was dealing with a supervisor by the name of Navasha Singh, who at 14H50 said she would have all that done and call me back at 15H00. at 15h25 I still had not heard back from her, i then called back and to my surprise she was now gone. and to top it off they had spoken to my dad and made "arrangements".

What a pain to get to someone to speak too, I was transferred from one agent to the next, the last one said she was transferring me to head office, no idea where this head office is, i get through to ANOTHER AGENT Pumza Nomakhete who off the bat has an attitude. I asked to speak to a manager, you'd swear they don't know who management is. Since 15h25 to 15h48 I held on waiting for a "manager". eventually at 15H50 I ended up speaking to Nicolette Fataar who now told me I need to be with my father to do this. I just do not understand in this day and age of virtual living they could not get onto a conference call to get the necessary authentication.

Trying to explain to this lady that I live an hour away for me to now have to drive all that way to get this thing sorted. Not an ounce of "meeting in the middle" is an option for these people, harping on legalities that they would have to do with my father whether i was there or not.