LT
Lesego T
1 reviews | Active since Dec 2014
17 Jul 2021, 10:29
Very disgusting service
Good day, i need this to be attended to ASAP. I just got of the line with the arrogant consultant. I need you to please listen to the call and advise if this is how you handle the customers. She even refused to give me her name and she hang up. I will be waiting for you call and need the girl to apologise.
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Blake & Associates's replyOfficial
20 Jul 2021, 07:11Dear Ms. Lesego Tawane Trust you are well. Thank you for taking the time to talk to us today regarding your account. As discussed, I can confirm that an arrangement of R712.00 was agreed to be paid on the 23/07/2021 towards your account. At Blake & Associates, we take pride in ensuring Customer Satisfaction. Unfortunately, we did not meet our expectations & upon thorough review of the matter, we have established that poor customer service was displayed to you. The necessary action will be taken to ensure that this will not occur again. We apologize for any inconvenience that was displayed to you in this regard. Thank you.
Blake & Associates's reply20 Jul 2021, 07:11
Official
Dear Ms. Lesego Tawane Trust you are well. Thank you for taking the time to talk to us today regarding your account. As discussed, I can confirm that an arrangement of R712.00 was agreed to be paid on the 23/07/2021 towards your account. At Blake & Associates, we take pride in ensuring Customer Satisfaction. Unfortunately, we did not meet our expectations & upon thorough review of the matter, we have established that poor customer service was displayed to you. The necessary action will be taken to ensure that this will not occur again. We apologize for any inconvenience that was displayed to you in this regard. Thank you.