Unresponsive call centre

Item: Blake & Associates
Rating: 1
Author: Melanie N

The call centre agents are so unresponsive. I've phoned 4 times now in connection with an email that they should have received and all they do is put me on hold and send me to the next agent. Been struggling about an hour just to get an account statement.

Helpful (0)

Replies (3)

Blake & Associates's replyOfficial

02 Mar 2018, 14:43

Good day,

Please accept our most sincere apologies for any inconvenience caused. Thank you for bringing this to our attention.

Kindly note we are unable to locate an account on our systems with the e-mail address provided, therefore kindly provide us with an account number or an ID number so that we may be able to direct your request through to the correct department.

Please do not hesitate to contact us should you have any further queries.

Kind Regards

Sandipa Rattan

***

Best regards,

Blake & Associates's reply02 Mar 2018, 14:43

Official

Good day,

Please accept our most sincere apologies for any inconvenience caused. Thank you for bringing this to our attention.

Please do not hesitate to contact us should you have any further queries.

Kind Regards

Sandipa Rattan

***

Best regards,

Melanie N's updateReviewer Update

07 Mar 2019, 14:03

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Melanie N's update07 Mar 2019, 14:03

Reviewer Update

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Blake & Associates's replyOfficial

07 Mar 2019, 14:41

Good Day

Thank you for your email.

I am unable to pick up any account on system with your identity number, which account are you referring to?

Kind regards
Natalie
***

Best regards,

Blake & Associates's reply07 Mar 2019, 14:41

Official

Good Day

Thank you for your email.

I am unable to pick up any account on system with your identity number, which account are you referring to?

Kind regards
Natalie
***

Best regards,

Unresponsive call centre

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