UM
Uvesh M
1 reviews | Active since Mar 2015
15 Dec 2020, 08:47
Unprofessional Blake call center agents on behalf of Tracker SA
Received a very sarcastic call at 7h30 from a call center agent Janelle who seemed to have just woke up yawning on the call still in bed giving me her attitude, no matter how many times you say you are trying to help me didnt change the fact that she is not helping me in anyway but being sarcastically rude and just making mention help due to the call being recorded. Furthermore she dropped the call on me!! Take no nonsense from these Blake agents they are useless and unprofessional will never recommend contracting them, must also have a terrible success rate to their clients anyway. @TrackerSA I suggest you review this relation because it is costing you loss of clients and revenue.
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Replies (3)
Blake & Associates's replyOfficial
15 Dec 2020, 10:30 Good day Mr Uvesh Mahadeo,
Trust you are well.
Thank you for affording us the ability to attend to your query of which is currently being attended to. Kindly note that upon conclusion of the investigation the necessary disciplinary action will be taken against the consultant.
Further to the above, the manager will correspond with you so that she may assist in resolving any further queries you may have.
Thank you.
Blake & Associates's reply15 Dec 2020, 10:30
Official
Good day Mr Uvesh Mahadeo,
Trust you are well.
Thank you for affording us the ability to attend to your query of which is currently being attended to. Kindly note that upon conclusion of the investigation the necessary disciplinary action will be taken against the consultant.
Further to the above, the manager will correspond with you so that she may assist in resolving any further queries you may have.
Thank you.
UM
Uvesh M's updateReviewer Update
15 Dec 2020, 11:29Thanks for the courtesy call, but the fact still remains that you have inappropriately trained agents and sorry to say they are clueless to say the least if not dumb. Just to publish part of my conversation, when I asked her why I have not yet been contacted about my tracker unit yet, response they will not contact you I am. So can you confirm the unit has been tested and working, response: no it cannot be tested because what do you want to happen, tracker cannot go and test the ambulance service, call a helicopter etc. to test the unit!! Seriously all I wanted to know if my car could be tracked and the unit is working as I have been told previously that it was outdated???
UM
Uvesh M's update15 Dec 2020, 11:29
Reviewer Update
Thanks for the courtesy call, but the fact still remains that you have inappropriately trained agents and sorry to say they are clueless to say the least if not dumb. Just to publish part of my conversation, when I asked her why I have not yet been contacted about my tracker unit yet, response they will not contact you I am. So can you confirm the unit has been tested and working, response: no it cannot be tested because what do you want to happen, tracker cannot go and test the ambulance service, call a helicopter etc. to test the unit!! Seriously all I wanted to know if my car could be tracked and the unit is working as I have been told previously that it was outdated???
Blake & Associates's replyOfficial
15 Dec 2020, 16:38Good day Mr Uvesh Mahadeo,
Please accept our apology on behalf of the agent for the poor service you’ve received. We as a company are constantly striving to improve the service we provide our customers and this incident has shown that there is gap which will addressed so that we avoid a reoccurrence of such issues.
In terms of your query regarding your unit, we have enquired with Tracker regarding whether your unit is still functioning or not and you can expect a call from them to provide clarity on this matter.
Thank you.
Blake & Associates's reply15 Dec 2020, 16:38
Official
Good day Mr Uvesh Mahadeo,
Please accept our apology on behalf of the agent for the poor service you’ve received. We as a company are constantly striving to improve the service we provide our customers and this incident has shown that there is gap which will addressed so that we avoid a reoccurrence of such issues.
In terms of your query regarding your unit, we have enquired with Tracker regarding whether your unit is still functioning or not and you can expect a call from them to provide clarity on this matter.
Thank you.