WB
Winnie B

1 reviews | Active since Dec 2021

12 Jul 2022, 17:45

Unprofessional

My account was handed over to Blake's and Associates in 2021 by cell c . I paid all the amount that is due to cell c through blakes and associates now I'm receiving harassment calls from Css credit solutions calling on behalf of cell c that I'm still owing my cell c account.

This is very annoying cause blakes was responsible for my account and it shows that agents that where responsible of my account didn't do their job .

I am very frustrated and annoyed at the current moment , please send my settlement letter to cell c and also send that paid up letter to me on my email ***

I have been Patient enough so now I'm taking further steps and I'm reporting this matter to Ombudsman cause surely blakes and cell c doesn't take their clients serious.

0
Replies (1)
Blake & Associates
Blake & Associates's reply13 Jul 2022, 09:40
Official
Good day Miss Bodibe,  As discussed telephonically. Your payments have been paid over to Cell C accordingly and the account is now closed with Blake.   Blake will assist you in escalating this matter to Cell C.  An email has been sent to Cell C to allocate your payment accordingly and provide you with a paid-up letter.  Once a response is received from Cell C, we will forward communication to you accordingly.   Please do not hesitate to contact me directly should you have any further queries or concerns.  Tel: *** Email: ***  Kind regards Caressa Moodley