RE
Rudolf E

1 reviews | Active since Nov 2018

22 Jul 2020, 11:37

Unending calls

Good day to whom it may concern,

My name is Rudolf Johannes Erasmus, ID ***

I would just like some clarity on the following matter?

I’m aware that in the past my revolving loan was in arrears due to reasons already explained via telephonic discussions, however, my arrears installments has been paid in full months ago and I’m back on the previous agreement with FNB that the installment once again goes off on a monthly basis.

So my question is, why am I still be called every month and asked if my account will be paid? Besides that, an agent contacted me today asking the same question and also had the audacity to ask me if I’m able to pay more, during these tough times we are going through as South Africans and while I’m retrenched?

I Don’t know how Blake fits in with FNB, but I’m sure if anyone has dibs on calling me first, it should be an FNB Consultant, and when no contact with me is made either via email or telephonic, then take further action.

Good day

0
Replies (1)
Blake & Associates
Blake & Associates's reply23 Jul 2020, 07:54
Official
 Good day Mr Erasmus,  I trust you are well. As per email received from Rachel, please take note of the following:  
  • The account will remain with Blake until such time that we receive further instructions from FNB.
  • Your query has been escalated to FNB and we will revert once feedback is received.
 We do apologize for any inconvenience caused, however your patience in the matter will be highly appreciated.  Thank you & have a great day.  Kind Regards Roxanne Govender Key Accounts Executive