unemployed and customer refuses payment

Good day. A lady by the name of Lihle phoned me regarding my Woolworths account from+***. I informed her since 2014 my husband has been unemployed and since 2015 I have been unemployed. I also informed her that we have no income at all and that between my husband and I we have about 15 accounts. I informed her that although we have no income I will try and pay R10 and she must sms me banking details. She was so synical and her response was how can you pay R10 when your balance is over R29000. I Told her we don't have an income . She practically made me look like an idiot and says that she can't give banking details I must go pay in a Woolworths store. I Told her I know my responsibility but however with no income. She put phone down. I mean although we don't have an income just to keep my account active I want to pay something at least.