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My husband's account was handed over to Blake and Ass. He gave me consent to negotiate a repayment plan with Blakes and Ass. I contacted them on 25 August 2018 and concluded an arrangement of R250.00 by 07 September 2018. On 06 September 2018 I paid R2500.00 to Blakes in error. I immediately contacted them for a refund. They refused to refund me as the account had been closed on their side and referred back to Capitec. I contacted Capitec who reopened the file with Blakes and referred me back to Blakes. Blakes then refused to refund the different even though I was not longer requesting R2 250.00 but R2 000.00. They said the account was in arrears. However, they eventually agreed to refund me. To date I have not received the money and my follow ups have been met with silence. I asked them to confirm if they have not processed the refund so that I can reverse it but they have opted to keep my money and keep silence. 1. Blakes accepted an arrangement of R250.00 by 07/09/2018, which I honoured 2. They failed to notify me that the account was closed on your side. 3. They did not reject the money even though the account was “closed”. 4. They wanted me to pay my bank R283.00 to reverse the payment instead of paying it into the account. 5. They agreed to refund me but they are now silence 6. They are now refusing to confirm if the refund was processed in order for me to contact my bank and reverse the money.

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