THE MOST ***********, SLOW AND DUMB COMPANY FROM CALL CENTER TO MANAGEMENT

<p>Firstly this problem was caused because of incorrect REF number from my side, going back to June I received a email stating that a total amount of 905 was still owing, I was then called stating that an amount of 256 rand should be paid (it was paid with an incorrect REF) I sent proof payment 6 times including a detailed proof of payment which I had to go into the bank for, on the 7 of July I made another payment of 59 rand which over the two months equals to 315 rand no I get a call from an extremely rude lady stating that I owe 723 rand. PLEASE TELL ME THEY KNOW HOW TO DO MATHS IF NOT THEN I GIVE UP BECAUSE 905-256-59=590 NOT 723 (and these are people that work with money) this s the most pathetic bunch of people from the call centre right to management for allowing these *********** people into the company. And I have asked two managers if they charge interest or any form of extra fee for this error and both confirmed that they don’t. on top of that I have requested a detailed statement for the past 12 months on the 29th of July and yet still have not received anything. In the mail that was sent on the 29th it was also listed that we would like to settle the account but yet “NOTHING”. If this matter is not resolved I am going to take it further with the NCR I believe that the way this is being handled is not in correlation with the national credit act. And will gladly take this further if its not sorted out. Supervisors that I have delt with!! JESSICA GOVENDER AND VIRESH RAMSARAN AND ABOUT 7 DIFFERENT CALL CENTER COLLECTORS. YOU ARE MORE THAN WELCOM TO CONTACT ME IF YOUED LIKE TO QUESTION ANYTHING I HAVE SAID AS I HAVE PROOF IN THE FORM OF EMAIL AND VOICE RECORDING FROM YOUR SIDE.</p>