1 reviews | Active since Sept 2011
Telkom's henchmen - please stop nagging me
I am not even going to start with your unprofessional staff or your stubborness to keep nagging me for payment you or Telkom will never receive. Here is my complaint below:
Keep hounding me for payment on a contract I cancelled a long time ago I really cannot understand why you, Telkom and the attorneys Blake & Associates cannot acknowledge and accept that you will NEVER receive a cent from me because firstly, you could never deliver a Service I was paying for. I lodged ticket after ticket asking for assistance and you would conveniently close the tickets without doing a single thing about it.
I warned you that I will cancel the contract as soon as I get fibre in my area. I did as I said I would. Telkom could learn something from this logic because it is logic after all. I sent you cancellation forms twice with supporting documentation.
Go verse yourself with the CPA Act and leave me alone. Next time deliver a service and aftersales support so you don't frustrate people like me and 10's if not 100's of thousands of people who will never use your service because you don't understand what customer service is.
We acknowledge receipt of your query and confirm that we are giving your query our urgent attention. All further calls and SMS’s will be halted till the matter is resolved.
Kindly accept our most sincere apology for any inconvenience caused with regards to the communication from Blake and Associates.
Thank You
We acknowledge receipt of your query and confirm that we are giving your query our urgent attention. All further calls and SMS’s will be halted till the matter is resolved.
Kindly accept our most sincere apology for any inconvenience caused with regards to the communication from Blake and Associates.
Thank You
Kindly note as per our telephonic communication, your query will be escalated to our client for resolution once the cancellation documents have been received.
Please do not hesitate to contact us in the instance of any further concerns or queries.
We apologise once again for any inconvenience caused.
Thank You.
Regards
Sally
Kindly note as per our telephonic communication, your query will be escalated to our client for resolution once the cancellation documents have been received.
Please do not hesitate to contact us in the instance of any further concerns or queries.
We apologise once again for any inconvenience caused.
Thank You.
Regards
Sally
