XM
Xolelwa M
1 reviews | Active since Jan 2022
19 Jan 2022, 12:52
Settlement letter
have been waiting for my settlement letter i first spoke to Zintle then Thulisile and Nazreen and none of them were helpful i called 4 times already since last week friday but i haven’t received any email from you guys.The service is pathetic yet you harass me with phone calls.Get this sorted ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Blake & Associates's replyOfficial
20 Jan 2022, 14:04Good day, As discussed telephonically, settlement letter was forwarded to you on 18/01/2022 and again on 19/01/2022 to the email address that you provided to us. We have sent to you again on WhatsApp. Kind regardsCaressa Moodley
Blake & Associates's reply20 Jan 2022, 14:04
Official
Good day, As discussed telephonically, settlement letter was forwarded to you on 18/01/2022 and again on 19/01/2022 to the email address that you provided to us. We have sent to you again on WhatsApp. Kind regardsCaressa Moodley
XM
Xolelwa M's updateReviewer Update
04 Feb 2022, 08:07I received my settlement letter and paid the full amount on the 28th January 2022 and they promised i will receive my paid up letter after 5 working days,however i still get messages that i have a balance of R6187,53.
I just called the call center the agent confirmed the balance and refused to give me her name and surname.A lady called Caressa keeps on telling me the account is paid up and other agents says something else.
This company is a ****!!!!
I just called the call center the agent confirmed the balance and refused to give me her name and surname.A lady called Caressa keeps on telling me the account is paid up and other agents says something else.
This company is a ****!!!!
XM
Xolelwa M's update04 Feb 2022, 08:07
Reviewer Update
I received my settlement letter and paid the full amount on the 28th January 2022 and they promised i will receive my paid up letter after 5 working days,however i still get messages that i have a balance of R6187,53.
I just called the call center the agent confirmed the balance and refused to give me her name and surname.A lady called Caressa keeps on telling me the account is paid up and other agents says something else.
This company is a ****!!!!
I just called the call center the agent confirmed the balance and refused to give me her name and surname.A lady called Caressa keeps on telling me the account is paid up and other agents says something else.
This company is a ****!!!!
Blake & Associates's replyOfficial
07 Feb 2022, 10:13Good day Miss Mxotwa, Thank you for bring this matter to our attention. As discussed telephonically. we will refer to your call recording and the relevant action will be taken. I have forwarded you the paid up letter via WhatsApp and your account has been flagged to prevent you from receiving calls/correspondence from us. My sincere apologies for the inconvenience caused. Please do not hesitate to contact me directly should you have any further queries or concerns. Tel: *** Email: *** Kind regardsCaressa Moodley.
Blake & Associates's reply07 Feb 2022, 10:13
Official
Good day Miss Mxotwa, Thank you for bring this matter to our attention. As discussed telephonically. we will refer to your call recording and the relevant action will be taken. I have forwarded you the paid up letter via WhatsApp and your account has been flagged to prevent you from receiving calls/correspondence from us. My sincere apologies for the inconvenience caused. Please do not hesitate to contact me directly should you have any further queries or concerns. Tel: *** Email: *** Kind regardsCaressa Moodley.