SCANDELOUS AND RUTHLESS!!!!!!

First and foremost, my fnb loan account was sent to Blake and Associates for collection without any communication. When I asked for proof of notification, I was sent an editable letter but was ignored when I asked for actual postal proof and still being ignored. Since last year Nov 2019 I have been chasing after Blake and Associates for banking details so I can process my payments, I was under the impression this should be vise versa considering they are the collectors. From day one I have been given all sorts of excuses at first, I was sent an email which should have included the banking details this being after my initial request for banking details. but didn’t so I responded and indicated that the banking details were not attached or below. I was ignored. I continued pushing and requesting for the banking details. I then dealt with Krishnee from Blake and Associates via emails again requesting banking details, she also failed to do one simple thing – Send me banking details. If her system wasn’t down and promised to get back to me but never did until I send more emails then it was excuses of waiting for fnb to give her access then my account was closed then it wasn’t closed but in a nutshell it was multiple excuses which I have on emails. After numerous email requests I went as far as trying to deposit money directly into my cheque account which unfortunately bounced back (Deposit slip available as proof) I went to FNB Head Office, Multiple branches and all these people sent me back to Blake and Associates due to my account being under Blake and Associates. I then called Blake and Associates from the Woodmead branch and the Agent told me she won’t be able to help me, I requested to speak to Krishnee who pretty much said the same thing but this is after she claimed to have sent me the banking details via email, which was apparently somewhere in between our email trail, I asked her to please send me that email as I don’t have it, I also asked her what would process would I need to follow to get a copy of that recorded call once I get off the phone and she explained it to me (All I had to do was request it and I should have it within =/-24hours.) I did exactly that, this was Jan-Mar 2020 and I’m STILL waiting for the copy of the recording, Still waiting for the email she claimed to have sent me, as she sated in the RECORDED CALL I requested. To date I have not received the email, call recorded, documents pertaining details of my account whilst handled by Blake and Associates. I received an email in Dec 2019, stating I qualify for a discount on my loan, I enquired and followed up as the discount had an expiry date, I sent emails which were ignored and I ended up forfeiting my discount and I am now penalized and liable for this even though I was the fool sending emails over and over gain asking for the same thing! This matter was escalated to Joanne Pillay, a supposed senior who is just as useless as Kirsten. She jumped right in without reading all the emails and I had to go back and explain myself, send her emails which she should have read but nonetheless id di so as I wanted the matter to be dealt with but after numerous back and forth my requests have not been adhered to. M last follow up email to Krishnee Pillay, Joanne Pillay, Whitten Shumeera, Marcel Ferguson was 03 April and I have been ignored since due to me sending prove that I was being treated like a fool as well as **** to. Joanne claimed all my request were sent to the client fnb(Marcel and he claimed everything was sitting with Blake and Associates (Joanne) when I sent them all an email with both responses I was IGNORED to date 21 June 2020. I am pursuing the matter further legally as I refuse to accept such treatment. If Blake and Associates followed the correct process and Krishnee sent me the banking details like she claimed, then can my below requests be sent to me. • Krishnee Pillay’s emails sent to me with banking details. • Copy of the call recording I requested. • Copy of Blake and Associates’ Process and procedure policy on client request for recorded calls. • Detailed documentation of my accounts whilst under Blake and Associates, Charges of all communication (Texts) by Blake and Associates vs all the emails I sent requesting banking details. Any other additional costs and why • Detailed statement from Blake and Associates. • Why and how did I forfeit my deposit. • Communication stating why I was not informed when my account was moved to RAMDUP and only found out when they called me. Bear in mind banking details were sent to me for the first time in Jan/Feb 2020 by RAMDUP and =/- 2 days later I processed my first payment.

Groenewald Lubbe Inc was handling my other fnb account, I started the communication/arrangements same time as Blake and Associates. Amounts +/- similar amounts. Immediate response from Groenewald Lubbe, Most if not all communication sent to me (Emails and texts) pertained banking details, I had a Self Service Portal where I could retrieve banking details, statements, process payments, track payments and balance, settlement process. Constant emails and calls and even though I was unemployed and yet when I got a job I managed to settle the account in Jan/Feb 2020 even got credit the following month of +/- R600, How is this possible if I was running away from my payments with Blake & Associates? How is it that RAMDUP sent me banking details on my first call with them then +/- 2 -3 days I processed my first payments and have been making payments religiously since even though I’m taking the matter further.

People need to take responsibility and start doing their jobs, this is people’s lives! Even after stating the impact this has on my current “nonpermanent job, requesting documents to give to my Manager so I can save my job, I was still ignored with no care in the world. Joanne and Krishnee need to be called to order and I will not rest until they do the right thing.