SP
Sandy P
1 reviews | Active since Feb 2019
04 Feb 2019, 21:02
******** who refuse to give me my settlement amount
So I've been asked you guys countless times now to send me my settlement amount without a response.when I call the call center I am being told that my request has been escalated to some department and that department will give me a response to date I am still waiting.so I later resorted to emailing them and that too was a fruitless exercise.As a result I have figured that them ignoring my request is deliberate just so that they can increase the balance and legal fees.
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Blake & Associates's replyOfficial
06 Feb 2019, 08:45 Good day, Trust this mail finds you well. Thank you for affording us an opportunity to respond to your complaint. We do apologize for the inconvenience this matter has brought you. Kindly note that there is a 48 hour (working day) turn around period and we are yet to receive feedback from the client. We have escalated your request to the client and await their feedback. Kindly note that all fees or charges are processed by our client and not by our collection agency. Once your settlement amount is received it will be provided to you accordingly. Thank you.
Blake & Associates's reply06 Feb 2019, 08:45
Official
Good day, Trust this mail finds you well. Thank you for affording us an opportunity to respond to your complaint. We do apologize for the inconvenience this matter has brought you. Kindly note that there is a 48 hour (working day) turn around period and we are yet to receive feedback from the client. We have escalated your request to the client and await their feedback. Kindly note that all fees or charges are processed by our client and not by our collection agency. Once your settlement amount is received it will be provided to you accordingly. Thank you.